Privacy Policy

Goodhart Property Pty Ltd (ABN 64 608 666 539)

Effective Date: 10 April 2026
Last Updated: 10 April 2025

1. Introduction

Hartshorn Property Pty Ltd (“Hartshorn Property”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and manage your personal information in connection with our real estate services across New South Wales and Victoria.

2. What Personal Information We Collect

We may collect personal information including:

• Full name
• Contact details (phone number, email address, residential address)
• Identification documents (e.g. driver’s licence, passport)
• Financial information (bank details, employment details, rental history)
• Property ownership and transaction details
• Tenant application details and supporting documents
• Communication records (emails, SMS, call notes)
• Website usage data (IP address, cookies, browsing activity)

We may also collect sensitive information where reasonably required, including identity verification and credit or tenancy history information.

We only collect information that is reasonably necessary for our business activities.

3. How We Collect Personal Information

We collect personal information through:

• Direct contact (phone, email, website forms, in person)
• Property enquiries and appraisals
• Rental applications and tenancy processes
• Sales transactions
• Inspections and open homes
• Our website and digital platforms
• Third parties such as referees, credit reporting bodies and tenancy databases

Where possible, we collect information directly from you.

4. Why We Collect Personal Information

We collect, use and hold personal information to:

• Provide real estate services (sales, leasing and property management)
• Assess tenancy applications
• Market properties and our services
• Communicate with clients, tenants, landlords and buyers
• Manage and administer properties
• Comply with legal and regulatory obligations
• Improve our services and operations

If we do not collect this information, we may not be able to provide our services.

5. Disclosure of Personal Information

We may disclose your personal information to:

• Vendors, landlords, buyers and tenants
• Solicitors, conveyancers and financial institutions
• Contractors and service providers (e.g. tradespeople, inspectors)
• Our business systems and platforms including:
  • REX
  • Property Tree
  • Ignite
• Marketing and advertising platforms including:
  • Meta (Facebook and Instagram)
  • Domain
  • realestate.com.au
• Government authorities or regulators where required
• Tenancy databases and credit reporting agencies

We only disclose personal information where it is necessary and lawful.

6. Overseas Disclosure

Some of our third-party service providers may store or process personal information outside Australia.

We take reasonable steps to ensure that any overseas recipients handle personal information in accordance with Australian privacy laws.

7. Website & Cookies

Our website may use cookies and similar technologies to collect information such as:

• Pages visited
• Time spent on the site
• Device and browser information

This helps us improve website performance and deliver targeted advertising.

You can disable cookies through your browser settings, however this may impact website functionality.

8. Direct Marketing

We may use your personal information to send marketing communications about:

• Properties for sale or lease
• Market updates
• Our services

You can opt out at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

We comply with the Spam Act 2003 (Cth).

9. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

These measures include:

• Secure digital systems
• Restricted access to information
• Staff confidentiality obligations

We will take reasonable steps to destroy or de-identify personal information when it is no longer required.

10. Access and Correction

You may request access to personal information we hold about you and request corrections if it is inaccurate or out of date.

To make a request, contact us using the details below.

We will respond within a reasonable timeframe.

11. Complaints

If you believe your privacy has been breached, please contact us.

We will investigate and respond promptly.

If you are not satisfied, you may contact:

• Office of the Australian Information Commissioner (OAIC)
• NSW Privacy Commissioner
• Office of the Victorian Information Commissioner (OVIC)

12. Anonymity

Where practical, you may deal with us anonymously or using a pseudonym.

However, this is generally not possible for real estate transactions due to legal requirements.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

14. Contact Us

Hartshorn Property Pty Ltd
ABN: 64 608 666 539

Phone: (02) 6026 8790
Email: info@hartshornproperty.com.au